Customer Management

Enabling you to automate a wide variety of customer fulfillment requirements

  • ELEMICA PULSE

    ELEMICA PULSE

    Remove costs, improve velocity, build loyalty, optimize capital End-to-end supply chain visibility

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  • Customer Success Stories: Wacker Chemie

    Customer Success Stories: Wacker Chemie

    “Elemica’s creative ideas and support help us be the best company we can be. Situations that seemed difficult before are manageable with Elemica.” - Nicole Sykora, E-Business Manager, Wacker

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  • Elemica Featured on ASI Adhesives & Sealants

    Elemica Featured on ASI Adhesives & Sealants

    All companies look to product innovation to provide a catalyst for growth but the most innovative ones are also leveraging their supply chains to create unique customer experiences and ....

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  • Elemica Customer Management

    Elemica Customer Management

    Solutions for Sales and Customer Service Professionals

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  • In Search of Supply Chain Excellence: Insights from Quantitative Research

    In Search of Supply Chain Excellence: Insights from Quantitative Research

    No two supply chains are alike. While business is changing quickly, the supply chain processes are evolving slowly. The average supply chain organization is 14-years old, and...

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  • Gary Neights, Elemica's Dir. of Product Management, Talks Multi-Echelon VMI1:14

    Gary Neights, Elemica's Dir. of Product Management, Talks Multi-Echelon VMI

    Elemica's multi-echelon solution and how it directly effects our end-customers' demand is discussed.

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  • Chris Cameron, Elemica's VP of Customer Solutions, Talks Platforming Being the Answer1:08

    Chris Cameron, Elemica's VP of Customer Solutions, Talks Platforming Being the Answer

    Chris asks the question, "What is standing in the way within the enterprise IT to be able to platform?"

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  • CCSMG Discussion... What is SOLAS? What is Verification of Mass?

    CCSMG Discussion... What is SOLAS? What is Verification of Mass?

    On July 1st, 2016 the Safety at Life of Sea (SOLAS) Convention becomes international binding law. The 162 signing countries represent 99% of global merchant fleet tonnage. Approximately 300,000...

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  • Using Vendor Managed Inventory to Predict Behavior in Chemical Supply Chains

    Using Vendor Managed Inventory to Predict Behavior in Chemical Supply Chains

    Using Vendor Managed Inventory (VMI) as an example, I explained that integrating data from buyers, sellers, carriers and tank monitoring systems can help a supply chain organization...

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  • Elemicans in Cars Talkin' Supply Chain - Season 2, Episode 5 - “Rethinking Preconceived Notions”10:16

    Elemicans in Cars Talkin' Supply Chain - Season 2, Episode 5 - “Rethinking Preconceived Notions”

    Adrian Joyner, Professional Services Project Manager, is invited by Ed Rusch, VP of Marketing, to catch up on the open road. In this episode, Adrian discusses his direct-to-customer experience.

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  • Elemica Introduces New Web Series Discussing “Come As You Are” Trading Partner Collaboration

    Elemica Introduces New Web Series Discussing “Come As You Are” Trading Partner Collaboration

    The on-demand videos discuss a key technological innovation embedded in Elemica’s patented business network – The Universal Business Document (UBD) – making it a superior platform for...

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  • The UBD Life - Pt. 1 - Introduction2:53

    The UBD Life - Pt. 1 - Introduction

    Elemica's VP of R&D, Arun Samuga, leads the way in this multi-part course entitled, "The UBD Life." In this lesson, Arun goes over the fundamentals of the business process.

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  • Ann-Marie Craig - 'A Buyer's Perspective: Keys to a Successful Connection'26:37

    Ann-Marie Craig - 'A Buyer's Perspective: Keys to a Successful Connection'

    This event was captured live at the Ignite2015 conference in North America. Key's to a successful connection are discussed from a buyer's perspective.

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  • The UBD Life - Pt. 2 - Businesses & Languages4:22

    The UBD Life - Pt. 2 - Businesses & Languages

    Elemica's VP of R&D, Arun Samuga, leads the way in this multi-part course entitled, "The UBD Life." In this lesson, Arun goes over the process as it pertains to businesses and languages.

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  • Deciding between VMI and Delivery Schedule

    Deciding between VMI and Delivery Schedule

    In the world of Advanced Customer Order Management, where the customer wants to go Purchase Order-free, one important decision is whether to go for a Vendor Managed Inventory (VMI) approach or...

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  • The UBD Life - Pt. 3 - Order Managment2:26

    The UBD Life - Pt. 3 - Order Managment

    Elemica's VP of R&D, Arun Samuga, leads the way in this multi-part course entitled, "The UBD Life." In this lesson, Arun discusses order management as it relates to the Universal Business Process.

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  • Elemicans in Cars Talkin' Supply Chain - “The Supply Chain Vantage Point”10:19

    Elemicans in Cars Talkin' Supply Chain - “The Supply Chain Vantage Point”

    Chris Cameron, Director of Business Process Services is invited by Ed Rusch, VP of Marketing to a Texas inspired lunch in Chris’ rental SUV. Comparing the trade-offs between efficiency and effectiv

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  • The UBD Life - Pt. 4 - The UBD4:01

    The UBD Life - Pt. 4 - The UBD

    Elemica's VP of R&D, Arun Samuga, leads the way in this multi-part course entitled, "The UBD Life." In this lesson, Arun breaks down the Universal Business Document – also known as the UBD.

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  • Sales Order Management

    Sales Order Management

    Elemica’s Sales Order Management lets you streamline your processes, improve customer service, and improve your business metrics. The solution utilizes automated order management capabilities and...

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  • Elemicans in Cars Talkin' Supply Chain - Season 2, Episode 4 - “Creating a Knock-Your-Socks-Off Network”10:34

    Elemicans in Cars Talkin' Supply Chain - Season 2, Episode 4 - “Creating a Knock-Your-Socks-Off Network”

    Ed Rusch, VP of Marketing, invites Jerry Turner, Key Accounts director, for a fast and fun adventure – as far as coffee runs go. Elemica’s level of experience and...

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